CiStoSupport
Fastest: in the app, open the You tab and tap Help & support. Your message reaches us with your app version attached, and we reply to the email on your account. Or email support@cisto.site with what you were doing and what happened.
Common questions
Someone is being abusive in an event's messages. What can I do?
Tap ⋯ on the message (or long-press it) to report it to us or to block the person. Blocking hides their messages from you immediately and stops them from inviting you; you can undo it under You → Blocked people. Hosts can also remove anyone from an event. We review every report within 24 hours and remove content or suspend accounts under our Terms.
I didn't get my sign-in email.
Check spam and promotions folders, and make sure you typed the address correctly. Links expire after 15 minutes; request a new one from the sign-in screen.
I was invited but don't see the event.
Sign in with the same email address the invitation was sent to. Invitations are matched to your account by email.
The event is full. Can I still join?
Yes. Tap "Join the waitlist". If someone drops out you're moved into their spot automatically and get a notification.
How do I change the time, place, or number of players?
Open the event and tap Edit in the top corner. Everyone who's in or invited gets a notification about the change.
I'm not getting notifications.
Open your phone's Settings, find CiSto, and make sure notifications are allowed. Notifications also require that you signed in on this device.
How do I delete my account?
In the app: You tab → Delete account → confirm. Events you host are cancelled and players notified; your invitations, messages, groups, and device tokens are deleted right away. No email needed.